The following is to explain the differences
between models of printer with very similar names:
What is the difference between CW-01 and OP900 ?
- The Citizen CW-01 is one 'type' of printer.
- The OP900 is the other 'type' (regardless of the name
before it)
- Cosmetically, one has a grey top case (OP900) and the other has an all-black case (CW-01)
- They will show as different model types when plugged in to a PC via their USB ports: the CW-01 as one type and the OP900 as another type.
- They use different consumables which cannot be interchanged
- They will use different Windows drivers (although the operation and appearance is the same)
- Operationally, they are identical - same hardware, colour profiles, driver technology.
Why are there two machines ?
- It is very common in many industries for companies to use another manufacturer to produce hardware for them. In this case, the ICI Imagedata / Olmec brand chose the Citizen photo printer for part of their range.
- The OP900 is therefore a branded version of the original Citizen machine. You may even notice the Citizen name on the back of some OP900 printers.
So who really makes the OP900 / CW-01 ?
- Citizen. Specifically, Citizen Systems Japan, from a division that was previously known as "Citizen Heiwa Tokei".
- Citizen have been making dye sublimation photo printers for more than a decade now and have supplied to a number of OEM companies as well as under our own brand name.
Can you help with the OP1000 and OP600 printers
?
- No. Citizen did not make these printers (we were not the "OEM" - Original Equipment Manufacturer).
Can you supply spares for my OP900 and CW-01 ?
- Yes. Everything but the motherboard is the same between the CW-01 and OP900.
- The motherboard (main circuit board) is the same but needs to be programmed in the factory to the correct specification. Please ensure that anyone repairing the printer gets the right board.
Can you supply media for my OP900 ?
- Yes. This is readily available. We are not supplying the smallest 3.5" x 5" media as there is no demand.
Can you supply media for my CW-01 ?
- Yes. This is readily available.
Can I use CW-01 media in my OP900 ?
- No. CW-01 media is coded differently and will error in a OP900.
Can I use OP900 media in my CW-01 ?
- No. OP900 media is coded differently and will error in a CW-01.
What is the warranty on my OP900 ?
- There is no warranty agreement on OP900s supplied by ICI Imagedata. Most of these we believe are outside their warranty period now anyway. Citizen Systems Europe will of course support any repairs but cannot offer free parts or labour on printers that we did not supply.
- Newly purchase OP900 printers (from Citizen Systems Europe's resellers) will have standard warranty support.
Can I get my OP900 fixed ?
- Yes! We are working with a service agent to provide repair services. Initially, please speak to the original reseller who are in the best position to help you.
- Citizen has many locations throughout Europe so we can always provide backup if channel partners are unable to help directly. Rest-assured, on the rare occasion when you get a fault, it does not mean the end of your printer!
Do you have any utilities for the OP900 or CW-01?
- The same utilities were supplied with the OP900 and CW-01.
- However, Citizen produce a small utility to read basic data out of the printers. You can find it by clicking here.
Are there Apple Mac drivers available ?
- No. We have no plans to produce them for the OP900 or CW-01.
Are there any new printers coming ?
- Citizen are always considering new models and there are some in the pipeline. Please check back here again soon for more details.
If you have any further questions, please send us an email using our contact form.
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