Warranty Statement

Citizen's label printers come with a limited 2-year warranty as standard. A full explanation is given in the warranty statement.

The warranty statement is the definitive and official version of Citizen's support for your printer but it can be summarised as follows:

This warranty statement is issued by Citizen Systems Europe and covers the European, Middle East and African markets.

It does not cover countries in North or South America, Asia or Oceania where a separate warranty statement is provided. If you need more information on these regions, contact us.

The standard warranty is 'return to base'. On-site warranties can be provided but are not part of the standard agreement

The warranty starts from date of invoice to the end-user.

The 2-year part covers all of the printer except the printhead and platen which are considered consumable items. There is also a limit of 100 Kms on the printer, whichever comes first.

The printhead has a warranty of 6 months or 50Kms (whichever comes first) if used in Thermal Transfer mode. In direct thermal mode, this is 6 months or 30Kms (whichever comes first).

Service Information

If you believe your printer has a fault or if you need routine service on your printer, you should in the first case contact the location from where you bought the printer.

If you cannot do this for any reason, or you do not know who supplied the printer, please contact us and we will be able to give you details of your nearest authorised service centre.