| I
see Windows 95 drivers listed on your site but I
have Windows 98. |
| |
Windows 98 uses the same
drivers as Windows 95, so any '95 driver from our site
will work with '98. |
| I've
downloaded the driver but I can't get my computer
to recognize it. |
| |
Our drivers are compressed into a single
file to make them easier to download. You need to run
the file to uncompress it and create all of the individual
files. You should do this is an empty subdirectory
on your hard drive. After that, point to that subdirectory
when you need to tell Windows where the driver is located.
If you need help with this, contact someone locally
with technical ability to assist you. |
| My printer is not
listed on your page |
| |
We only provide printer drivers that
we included with our printers. All other Windows Drivers
for our printers are provided by Microsoft and are
included with the original Windows installation CD-ROM/Diskettes. |
| My printer is listed
in Windows 3.x, but my computer asks me for a diskette
to install it. |
| |
All of the printer drivers for Window
3.x come on diskette 6 or 7 of the original Windows
installation diskettes. If you do not have the diskette,
you can download the needed file from Microsoft's
Web Site, or call Microsoft to see if they still
send Windows 3.x drivers out on diskette. |
| I bought a used
computer and Windows was preloaded, but I did not
get the CD-ROM/diskettes. |
| |
If someone sells you a computer with
software loaded on the hard drive and does not provide
you with the original installation media (CD-ROM or
diskettes), this software is normally considered unlicensed
(i.e., an illegal copy). Contact the seller to provide
you with the original media, or you will need to buy
a new copy. |
| I need a driver
for DOS, Unix, etc. |
| |
DOS, Unix, and several other operating
systems do not use a
"common" printer drivers that all applications
can use. In DOS and some other operating systems, each
individual program has its own "printer drivers" built
in. In this case, you must contact your software manufacturer
for printer drivers. Alternatively, many Citizen printers
can
"emulate" another similar Citizen printer
or a printer driver for another manuafacturer's printer.
To identify which one you can use, refer to the "emulation" section
in your user manual or the emulation reference guide
in the technical support section here on the web site. |
| I need to obtain
a replacement user manual for my printer |
| |
Our customer service centre is based
in the United Kingdom and can supply users manuals
from there. Alternatively, a local distributor can
supply these manuals. Please take a look at our distrubutor
list. |
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